This wiki aims to provide you with troubleshooting steps for common issues and the tools you will need to solve problems independently before seeking assistance.

It also serves as a guide to gather all necessary information when opening a support request, tailored to the nature of the issue.

Table of Content

3DEXPERIENCE Platform - Self-Support Hub

• Essential Resources

• Tips and Tricks

• Administrator - Platform Management Dashboard

  • Members Management
  • Desktop Apps Silent/Batch Installation
  • Security | Integration | SAML
    • Authentication Delegation | SAML procedure
    • Frequently Asked Questions (FAQ)
  • Content
  • Vocabularies
  • Staging Control Center

• Platform Access | Login Issues

• 3DEXPERIENCE Launcher

• 3DEXPERIENCE - Installation

• Platform Web App Issues

  • 3DSearch | Indexing
  • Web App Launch Issues
  • Blank Screen - 3DDashboard | 3DSwym

• Platform Desktop App Issues

  • App Launch Issues
  • Data Open | Save
  • Export | Import
  • Runtime Exception | CRASH Issues

• General Issues

• 3DS Support (SR | IFWE | etc.) Template