This Section covers Runtime Exceptions or CRASH of desktop app.  

These issues can occur due to multiple reasons. Most commonly, desktop app issues arise due to unsupported or outdated graphics card drivers on the user's machine.

Useful Resources: Check if your machine is ready cloud using Cloud Eligibility Checker !

Runtime Exception:

Runtime Exception: The Session needs to be restarted; we apologize for the inconvenience 

Probable Cause:  This error can occur either while launching the application or while performing any operation in the desktop app. Probable Solution: Check if the Graphic Card version is supported and if it is on the recommended version.  Click here to check the Certified Workstations.