This section offers solutions to issues administrator users face in the Platform Management Dashboard | Security tab.
This tab is mainly used for SAML Integration using authentication delegation to enable SSO in the 3DEXPERIENCE Platform.
Please check these sections as well:
Common Issues
Blank page when setting up Passport Authentication Delegation
Cause:
Resolution:
QA00000334441 : Disable Passport Authentication Delegation Link : https://support.3ds.com/knowledge-base/?q=docid:QA00000334441 |
Downloading an empty file when logging in with Authentication Delegation
Probable Cause:
Probable Solution Follow the instructions detailed in QA00000305710, and make sure your SAML setup is complete. Pay close attention to:
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Error: Federated Identity cannot be authenticated: email attribute is missing
Probable Cause:
Probable Solution:
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Maximum inactivetime (timeout)
Probable Cause:
Probable Solution:
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Signature of the SAML response returned by IDP cannot be validated
Probable Cause:
Probable Solution:
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Downloading an empty file when logging out with Authentication Delegation
Probable Cause:
Probable Solution
https://r113210****-eu1.iam.3dexperience.3ds.com/saml/SingleLogout/alias/r113210****-eu1.iam.3dexperience.3ds.com |
User not able to access the application
Cause:
Resolution / Recommendation
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