If a Material has a defined Expiration Interval, then upon receipt, the new Container's Expiration Date will be automatically set to the current date plus the Expiration Interval. However, if a Manufactured Date is set on the Receipt Lot, then the Expiration Date is then based from this, i.e. it is set to the Manufactured Date plus the Expiration Interval. Can this functionality be disabled so that the Manufactured Date is not considered for the calculation of the Expiration Date?

What permissions are required to allow the Container Request Move, Request Dispense and Request Dispose actions?

Can there be a two-step review for Change Requests? For example, if a Change Request is submitted for a Material, then one user should review the Change Request and another should approve it.

Occasionally a Hub user may be deleted by mistake and then need to be reinstated. How can a Foundation Hub user be undeleted?

Checkin and Checkout are options on the (old) Kiosk Mode in CISPro. How can these actions be used?

How are PDF Reports and Labels created in CISPro?

When Dispensing to a Child Container, the option to select a Print Label and Printer is present. However, the Printer drop down only allows the first 100 Printers. If a deployment has more than 100 Printers then the remaining Printers are not available to select. How can this list be modified to allow more than 100 printers?

If CISPro Receipt Lots require approval, then the Receipt Lot, and therefore the underlying Containers, can have the Change Request state of Pending, Submitted or Approved. When the Receipt Lot is Approved then is it available for general use. When the Receipt Lot is Pending or Submitted then is it considered to be "in Progress". An "in Progress" Container can be used in Capture "at risk". This means that the user is aware that the Container is not yet approved but is still using it in

I found this feature in the BIOVIA Notebook documentation. I believe this feature can further expand the capabilities of BIOVIA Notebook, so I am currently researching it. However, I can’t quite visualize specific use cases for it, so I’m still unclear on exactly what it can be used for. If you're implementing this using PLP, could you tell me about: - The protocol (though the documentation gave me the impression that this isn't limited to protocols) - Ideas for how it can be used - How it

Hi there. When doing a single search query in workbook this function works well but when the using the "and" function to search for two properties simultaneously, this completes breaks the search function. Either it takes a very, very long time to load or most often the program just crashes from taking so long. Version is 2021.1.110.11109 Thanks,

Programs BIOVIA Direct 2026, BIOVIA Direct 2026 HF1 Operating System Microsoft Windows (all supported versions) Description On the Microsoft Windows platform, the Pre-Installation License Validation check for BIOVIA Direct 2026 and 2026 HF1 shows the incorrect version 25.1.0 of the unpacked files in the description text. Solution You can safely ignore this incorrect version information, the files that have actually been extracted are indeed from Direct Version 2026 and 2026 HF1 respectively.

When a Container is dispensed, it is automatically opened and the Opened Date is set. This occurs even if the parent Material does not have an Open Expire Interval set. Can this behavior be disabled?

In the CISPro Mobile Kiosk dispensing form, the Dispense button is not immediately active if the up/down arrows are used to enter the value. Why is this?

BIOVIA Direct 2026 HF1 was released on January 21, 2026 and is available for download at https://software.3ds.com under BIOVIA products and can be found under: Product line: Lab, Scientific and Content Solutions Release: BIOVIA 2026 Level: BIOVIA 2026 Golden Fixes for this level: BIOVIA 2026 Golden HF1 The following Technical Note informs you about BIOVIA Direct 2026 HF1 including the release's supported operating systems, enhancements and fixed defects.

Is there a way to download/export user statistics in Biovia One Lab?

If a Formulation Design user creates a formula with some Japanese characters, these are missing in the Formula title in multiple reports. For example, Formula Title "処方1" is truncated to "1" and Material Title "材料1" is truncated to "1" in reports such as Formula report and Formula Audit report. The Product Manager looked into this issue and commented that Internationalization of the following is currently not supported in the Formulation Design application because we have not implemented it at

Notebook users might sometimes experience issues with access to the application and one known occurrence is if a user who worked for an organization leaves after sometime and then returns to the same organization after a period of absence. One of the main reasons for this access issue could be a mismatch in the user's GUID between Notebook and the directory from where the user's credentials were imported. Notebook 2025 Administration Guide says the following in Chapter 5, AD Integration: "Users

Formulation Design users might be interested in knowing if there is a limit to the number of recipes that can be added to the Multi-Formula Editor (MFE) and the number of iterations a recipe can have. Our Formulation Design Developer says: "Currently, there is no set limitation on the number of recipes that can be added to the MFE, nor on the number of clones or interactions a recipe can have. The only known limitation is that you can iterate up to a maximum of 40 recipes at a time."

As we prepare to enter 2026, I want to wish everyone a happy new year, and I hope that everyone has had fun celebrating the Holidays in 2025. Customers, BIOVIAns, and partners: we are here for you!

BIOVIA provided support for ChemDraw 23 only beginning version 2024 SP1 HF1 of Insight for Excel and it will not work with earlier versions. This particular hotfix is available on the download platform under BIOVIA 2024 > BIOVIA 2024 Refresh 1 > BIOVIA 2024 Refresh 1 HF3. Users should install/upgrade to this version before testing with ChemDraw 23. Users are requested to review the technical note "T108-2024 Notification regarding BIOVIA Insight for Excel 2024 SP1 HF1" for more information about

Chemical Registration Configuration guide says the following on these two topics: Preventing Direct Registration To prevent direct registration by a specific user or group, ensure they are explicitly Denied the Chemical Registration > Register Entities permission. Limiting Access to Read-Only To prevent a user or group from having any registration ability (so that they can only view the home panel of the web client) you can: 1. Assign them to the Logon group and no others. 2. Ensure that none of

Chemical Registration users might find that the "Register Directly" option is no longer available and they might see this after an upgrade from a previous version. "RegisterDirectly" is a permission that is either assigned to a user's Chemical Registration group or removed from it; depending upon the need. This permission is still available in Chemical Registration versions 2024 and 2025. Chemical Registration Configuration Guide says: "RegisterDirectly:: Submit the contents of the registration

Notebook users trying to use ChemDraw 25 to draw chemical structures might find that it is not working as expected, especially when their Notebook version is 2025. Our Developer says that "the user must install ChemDraw_Applications_25.0.2.exe and not ChemDraw_25.0.2.exe in order to get both the 32-bit and 64-bit versions installed which is required for it to work with the Desktop Connector Client in Notebook". Note that ChemDraw 25 will be officially supported in Notebook version 2026. It

Scenario to reproduce this issue: 1) Create some substances first. 2) Try to create a material of type Experimental, Sourced or Unified 3) Go to the Constituency section, click on + sign at the right to provide details for a constituent 4) Enter a substance name in the search box under Title to search for that substance Users might sometimes see a message "No results found" in the search box under Title and nothing can be selected for the constituent. Our Developer looked into this issue in

Materials Management application users might be interested in creating a list of their own, preferred suppliers and selecting it during materials registration. This can be done using an ENOVIA application called Supply Network Management which requires the Supplier Network Manager role for access. Users with the proper role can create suppliers as follows: From the Compass, go to My Apps, and select the Supply Network Management application or access the application by selecting the Supply

Scenario to reproduce the issue: 1) Open Materials Management application and create a substance with Preferred Synonym in Japanese characters, e.g., "Paracetamol" is "アセトアミノフェン" in Japanese. 2) Back to Home in Materials Management application, select Open, and launch Scientific Search Intelligence application, 3) Search for "アセトアミノフェン" 4) Switch the result to Table view > Click "Export CSV to 3DDrive". 5) Open 3DDrive > Download the exported CSV and open it. 6) Japanese text is garbled in

Registration users might sometimes find that their favorite (default) search form is no longer available as the first item in the dropdown in Insight Search & Browse and they have to scroll down in the dropdown to select the desired form. This might see this change after the application upgrade or server migration. This issue can be resolved as follows: If the user is the owner of that search form and wants to see their favorite search form as the first item in the dropdown, they can highlight

ProgramBIOVIA Insight Operating SystemAll supported operating systems DescriptionWe are providing this Technical Note to inform you about the release of BIOVIA Insight 2026 which includes the following details about enhancements and fixed defects: EnhancementsThis release includes the following new enhancements: Description Area IDInsight 2026 now supports MongoDB 8.0 Visualization Documents SDX-17403 The Oracle dumpfile of the Research Workbench (RWB) demonstration database and its

ProgramBIOVIA Insight Operating SystemAll supported operating systems DescriptionWe are providing this Technical Note to inform you about the release of BIOVIA Insight 2025 SP1 which includes the following enhancements and fixed defects: EnhancementsThis release includes no new enhancements. Fixed DefectsThis release includes the following fixed defects: Description Area ID When saving and then refreshing visualized documents, the stored metadata now remains intact rather than replacing the

Users might be interested in knowing if Chemical and Biological Registration applications support SAML authentication. This is not supported in recent versions of these registration applications because Foundation Hub does not support it. This was available in older Chemical and Biological Registration versions (2017 and earlier) with authentication through Pipeline Pilot Server, but it is no longer available due to a limitation in Foundation Hub authentication. See "Managing Access" in

When receiving a new container, checking the option "I want to print labels" does not print the associated labels for the container(s). The user has to resort to opening up the Container modal AFTER receiving to print labels. This is happening with a Zebra ZD421 printer. After some further digging, I found that it is more likely a printer sleep mode issue. It seems like the print command doesn't wake up the printer. However, after receiving, when the user goes into the Container modal to print

How can the CISPro Scheduled Rules be setup on Load Balanced systems? Is it possible to have the Scheduled Rules UI interface working when connected to either server?

Attempting to update a Memo property using /api/v1/materials/ does not work. The PUT call can update other property types, but it fails to update the Memo type properties. How can a Memo property be updated via the API?

If there are any Inactive or Obsolete users, then the out-of-the-box License Compliance report returns multiple rows. This can be confusing when running the report. Can this be corrected?

If a custom property is being set up, then is it acceptable for the name to contain Asian characters?

Issue: A user in LIMS entered some value in filter under IM tab and now receives "Unterminated string passed in..." error message when mouse clicking on IM tab Solution: Have the user Login to LIMS -In the address bar after http:// add /Administration/clearusersettings so it will look like following line: http:// /Administration/clearusersettings then press enter or refresh browser

Issue: CIMS adapter in LES Admin Console has the status of "Not Connected" Solution: Please check the following: -Open Admin Console on LES App server | Mouse click on the row for CIMS Adapter | Mouse click on Adapters on top and select "Edit Adapter" | Make sure Host field has the hostname of LES client machine that has this Adapter installed on and Port field is 5063 -Open windows services on LES client machine that has this Adapter installed on and make sure "VelQuest CIMS Adapter" service

Issue: One user is not seeing "CIMS Adapter" in the Device Type dropdown during LES procedure execution. The option is available to other users with the same security permissions Solution: This issue normally occurs when a particular user does not have the proper Lab and Location assigned permissions. -Login to LES client | Security Manager | Double mouse click on the row for a user that can successfully view CIMS Adapter in drop down | Mouse click on "Permissions" on top right and you will

Issue: In LES attempting to parse data from a PDF file returns Error "-2147219491 Context string is empty.. / No data found" Solution: Make sure the PDF file is not password protected which does not allow other programs to access and read the file.

Issue: After install of LIMS 2020 SP1 getting "Opps! Unable to perform requested transaction..." and "HTTP Error 404.0" Solution: Check the following on LIMS server, especially SAP Crystal Reports runtime. -In Add/Remove programs, Make sure you have installed supported SAP Crystal Reports runtime versions and it is 32-bit. The following note is from LIMS 2020 SP1 system requirements documentation: SAP® Crystal Reports Runtime1 •13.0.25 Support Pack 25 •13.0.23 Support Pack 23 IMPORTANT! You

Issue: Multiple minidump files created in various locations (eg bin folder) either in the LES application or Client machine. Solution: -Remove the minidump files then modify the sqlnet.ora file on DB, LES APP and client servers and add the following 3 lines then restart the DB and listener: DIAG_ADR_ENABLED=OFF DIAG_SIGHANDLER_ENABLED=FALSE DIAG_DDE_ENABLED=FALSE

Issue: Can another Oracle user id other than SYSTEM be used during installation? Solution: -The recommendation is to use the Oracle System user id during installations and upgrades because that user has all the grants and privileges in Oracle. Oracle System user is only used during installation. You can theoretically use another user id instead of System user but you need to make sure that user has all the privileges, grants, etc of System user.

Issue: How to log into LES client with another user id when using windows authentication Solution: -Mouse click on LES client icon | hold down Shift and Control keys at the same time | Right mouse click on LES client icon | Select "Run as different user" | Enter the desired User Name and Password

Issue: Excel Adapter entries in Admin console on LES App server have a status of "Not Connected" after domain migration Solution: The domain for LES servers had been changed to a new domain according to instructions in Technical Note T35 but afterwards Excel Adapter entries were not responding in Admin console. -The reason Excel entries were not responding (Not Connected) in Admin console was because the App server hostname was entered in fully qualified with domain name fashion in \Program

Issue: In LES when collecting DATE from the VQ Clock instrument, the returned value does not match the short date set in Regional settings Solution: -Make sure LES App Server and client server have the same exact settings for the TZ , Regional settings, short date format, etc. Regional settings on LES Client must match the settings on LES App server. -Log in with domain system user, for example susr, to both LES App and client servers In Regional settings of APP server set Short date to

Program BIOVIA Insight for Excel 2026 Operating System All supported operating systems Description We are providing this Technical Note to inform you about the release of BIOVIA Insight for Excel 2025 SP1 which includes the following enhancements and fixed defects: Enhancements This release of BIOVIA Insight for Excel includes the following enhancements. ESDX-6381 - With this update, the application will display a warning message during launch when the license is due to expire within the

BIOVIA Insight for Excel 2026 was released on November 28, 2025 and is available for download at https://software.3ds.com under BIOVIA products and can be found under: Product line: Lab, Scientific and Content Solutions Release: BIOVIA 2026 Level: BIOVIA 2026 Golden The following Technical Note informs you about BIOVIA Insight for Excel 2026 including the release's supported operating systems, enhancements and fixed defects.

BIOVIA Chemical Registration 2026 was released on November 28, 2025 and is available for download at https://software.3ds.com under BIOVIA products and can be found under: Product line: Lab, Scientific and Content Solutions Release: BIOVIA 2026 Level: BIOVIA 2026 Golden The following Technical Note informs you about BIOVIA Chemical Registration 2026 including the release's supported operating systems, enhancements and fixed defects.

BIOVIA Biological Registration 2026 was released on November 28, 2025 and is available for download at https://software.3ds.com under BIOVIA products and can be found under: Product line: Lab, Scientific and Content Solutions Release: BIOVIA 2026 Level: BIOVIA 2026 Golden The following Technical Note informs you about BIOVIA Biological Registration 2026 including the release's supported operating systems, enhancements and fixed defects.

On 28 November 2025, BIOVIA released BIOVIA Direct version 2026. As listed in the Product Release Document for Direct 2026, this version includes 11 new scientific calculators (DIR-4512 to DIR-4522) as well as changes and improvements to existing functions (DIR-4272 and DIR-4407). The documentation on these enhancements is not yet complete in the original Direct 2026 release. Additionally, in the original Direct 2026 release, substructure searches with molecules with enhanced axial

BIOVIA Direct 2026 was released on November 28, 2025 and is available for download at https://software.3ds.com under BIOVIA products and can be found under: Product line: Lab, Scientific and Content Solutions Release: BIOVIA 2026 Level: BIOVIA 2026 Golden The following Technical Note informs you about BIOVIA Direct 2026 including the release's supported operating systems, enhancements and fixed defects.

TechNote Reference: https://www.3ds.com/support/documentation/t46-2025-biovia-pipeline-pilot-licensing-file-format-change-release-2026 Technical Note T46-2025 December 2025 BIOVIA Pipeline Pilot: Licensing File Format Change in Release 2026ProgramBIOVIA Pipeline Pilot and any BIOVIA Product with Pipeline Pilot dependency. Operating SystemAll supported operating systems BackgroundAs part of BIOVIA Release 2026, we have made changes to our license format for Pipeline Pilot and associated

BIOVIA BIOVIA Draw 2026 was released in November 2025 and is available for download at https://software.3ds.com under BIOVIA products: Product line: Lab, Scientific and Content Solutions Release: 2026 Level: BIOVIA 2026 Golden Fixes for this level: N/A The following Technical Note informs you about BIOVIA BIOVIA Draw 2026 including the release's supported operating systems, enhancements and fixed defects. https://www.3ds.com/support/documentation/t49-2025-notification-regarding-biovia-draw-2026

In order to setup log rotation for catalina.out, perform the following steps 1. Create a logrotate config file for the 'catalina.out' logfile sudo touch /etc/logrotate.d/bhub-catalina.conf2. Edit this file to include the configuration below as a starting point which can be customized for your deployment. Note: the comment lines, beginning with '#' are not required # Configuration for the path /opt/BIOVIA/Foundation/apache-tomcat/logs/catalina.out # Edit this full path as required for your

Program BIOVIA Direct (all versions) Operating System All supported Linux versions Description BIOVIA Direct consists of a library that extends Oracle with the capability to store, search and retrieve chemical structures and reactions. To make the library available to Oracle, BIOVIA Direct requires the configuration of an Oracle extproc listener. On the Linux platform, you can configure the extproc listener to run from an operating system account with limited permissions. The chapter

I noticed this curious happening when I was playing around with the Print Client, assisting one of our customers. You may have noticed the same.

Biovia Draw 2025 (more specific: MDL.Draw.Editor 25.1.0.2318) allows an export of illustrations to bitmaps like .bmp and .png. The complementary export to .emf/.wmf is about file formats specific to Windows -- which is sensible if/since using the software in this operating system. However, when will future versions of the editor provide export to a vector format more generally applicable/OS agnostic like .svg (preferred); .[e]ps, .pdf?

Hi, In the CISPro Reconciliation Wizard, during Step 3. Containers, is there a way to display additional container properties such as the expiry date? This would be really helpful for quickly identifying expired containers during reconciliation, instead of having to run a separate search just to find expired items. Thank you, Martin

BIOVIA Draw 2025 SP1 was released in July 2025 and is available for download at https://software.3ds.com under BIOVIA products: Product line: Lab, Scientific and Content Solutions Release: 2025 Level: BIOVIA 2025 Refresh2 Fixes for this level: BIOVIA 2025 Refresh2 The following Technical Note informs you about BIOVIA Draw 2025 SP1 including the release's supported operating systems, enhancements and fixed defects.

I'm curious what non-BIOVIA integrations you're running with CISPro. I know a lot of customers integrate with 3E, as this is an integration I have worked on extensively. What other apps do you integrate with CISPro and why?

Hello, There will be three complimentary workshops hosted by BIOVIA product experts at BIOVIA Live 2025, taking place in Dublin, Ireland, October 6–8. WorkshopTimeInstructor(s)AbstractRegisterONE Lab Advanced Training: Equipment Management Monday, October 6 10:00 AM - 12:00 PM @BD A comprehensive introduction to Equipment Management in BIOVIA ONE Lab, focusing on practical skills for managing laboratory instruments efficiently. Learn how to create and manage equipment types, manage

Program BIOVIA Insight for Excel 2025 SP1 Operating System All supported operating systems Description We are providing this Technical Note to inform you about the release of BIOVIA Insight for Excel 2025 SP1 which includes the following enhancements and fixed defects: Enhancements There are no new enhancements for this release. Fixed Defects This release of BIOVIA Insight for Excel includes the following fixed defects. ESDX-6389 - Insight for Excel now uses REST API based authentication instead

Hi could you please provide BIOVIA one lab SaaS technical architecture document

A Location in Hub was accidentally assigned as a Lab rather than a Room. This can be changed in Hub, but the change does not synchronize to CISPro. Is it possible to synchronize a changed Location Type from Hub to CISPro?

The User's Role has the Fulfill Request Action Permission and the Delete Request and Delete Request Item NodeType permissions, however when viewing the Request Item the User does not have an option to Cancel Request. What permissions are required to be able to cancel CISPro Requests?

Having enabled Approvals for Material edits, the customer has found that it is no longer possible to add a new Size during Receiving. The New Size button is missing. Is this by design?

Is it possible to restrict the who is allowed to open Containers?

Which features do you use the most in your work? Which reduce your workload the most? I'd love to get everyone's thoughts on this, and any other opinions on specific features that you may have.

I get this question from customers from time to time.

I have a background in chemistry (university, 6 years of work in pharma and other spaces). I am mostly self-taught in tech and now I do customer success here at BIOVIA.

This is one of the scheduled rules in CISPro.

Hi all, Over the past year, our team and product owners have been discussing how best to handle water from our laboratory water purification systems. These systems are classified as equipment and are loaded accordingly, but the water they produce is a material that gets used in processes. Currently, we’re facing a challenge: since material barcodes are a required field, we either have to: Add water as a separate step, or Include an additional parameter on the step to map the equipment—which

Program BIOVIA Foundation Hub (version 2024 SP1 and later) Operating System Red Hat Enterprise Linux (versions as supported by the respective Foundation Hub version) Summary As of version 2024 SP1, BIOVIA Foundation Hub provides the systemd unit 'bhub.service' to start and stop the Foundation Hub service. The unit can be optionally installed into the default systemd directory /etc/systemd/system during the setup of Foundation Hub. By default, the unit starts Foundation Hub as root user. The

Hello, does anyone have the same issue ? On a fresh install of windows 11 pro 24h2 64-bits, fully up-to-date, i've installed the new version of Biovia Draw Academic Edition (25.1.0.2318) and the Desktop Connector in version 25.1.0.312. Biovia desktop connector does detect, Marvin, office and ChemDraw, but it does'nt detect at all Biovia Draw (either in 64-bits and in 32-bits, i tried to install the 32-bits version in-place of the 64-bits as it was not detected, but does the same) It does

Hello, I am currently using 2023 SP2. I am currently editing solution prep activities where the solution is the registered from the activity into CISPro. I have a request for an extended container property for pH and if we can register this back to CISPro. I know how to created the extended property and map it in the Hub, but the "can register" tick box option is not editable. Is there a way to register the extended properties? If not on this release, is it coming in the 2025 release? Many

The customer wishes to change the message shown in the SDS Simple Viewer Message from: Welcome, please type a query to begin... How can this be done?

The customer has removed a View by setting the visibility to a single user rather than to global. However the view is still visible to all end users unless they refresh the View Selector. More of a problem however is that the View still works from this link. Can the View Selector refresh be forced from the back end to all users?

Several CISPro custom properties have been linked from CISPro to Hub via Extended Properties and Inventory Group mappings. These are used in a Batch Registration Recipe. Most of the properties work, but two text properties are not passing their values from Capture to CISPro. The same two properties can be successfully used with a Scan Container Task to pass the data from CISPro to Capture. What could be causing this issue?

Can a Location's Inventory Group be updated via the CISPro API?

When trying to open a certain Report with specific filter parameters to Excel, one of the following errors is seen: The file is corrupt and cannot be opened Problems came up in the following areas during load: Table The same report works with different filter parameters or if it is output to grid or CSV.

A disabled Scheduled Rule has an error message in the Status Message field. Since the rule is disabled, the message can be ignored, but how can it be cleared (deleted)?

Program BIOVIA Direct (all versions) Operating System Microsoft Windows Server (as supported by the installed BIOVIA Direct version) Summary As previously reported, this post again points out a problem with the Oracle 19c Database Bundle patches 19.24, 19.25, and 19.26 which leads to malfunction of all BIOVIA Direct versions in use. The problem manifests itself in the fact that an Oracle error "ORA-28576: lost RPC connection to external procedure agent" regularly occurs when calling Direct

I'd like to build a small .NET 8 C# project that takes a single molecule and handles mol format conversion (smiles, chime) and produces an image (jpg). These tasks are trivial to do in the BIOVIA Draw classes provided in .Net DLL's. The problem is, those DLLs are in .Net Frameworks (v4.6.x I think). The Pipeline Pilot .Net SDK nalpp.dll has the same limitation. Has anyone been able to use these BIOVIA DLLs -- probably via a wrapper project -- in a .Net 8 project? Regards, Julian

Notification regarding BIOVIA Available Chemicals Directory (BIOVIA ACD) 2025.05 Database BIOVIA Available Chemicals Directory (BIOVIA ACD) Operating System All supported operating systems Description BIOVIA distributes monthly updates to licensees of the Available Chemicals Directory (BIOVIA ACD) database. This Technical Note is to inform you about the release of BIOVIA Available Chemicals Directory (BIOVIA ACD) 2025.05 Releases The ACD family of products are BIOVIA Available Chemicals

Notification regarding BIOVIA RTECS 2025.2 Database BIOVIA RTECS Operating System All supported operating systems Description BIOVIA distributes quarterly updates to licensees of the RTECS database. This Technical Note is to inform you about the release of BIOVIA RTECS 2025.2 Database description is available at: https://www.3ds.com/products-services/biovia/products/scientific-informatics/biovia-databases/ Releases The database is provided as two delimited ASCII files, and the RTECS User

I'm looking for a compatibility matrix that shows which versions of the Dassault Biovia Direct Cartridge work with which versions of the Oracle database. I have a 19c database and wonder if it works with the 2017 cartridge or requires a later version. I tried to learn this from Dassault's website but could not find the information after 20 minutes of searching. I always have trouble with their website. So, I turn to you. Perhaps someone in this community already knows. Otherwise, I'll try

By "the download platform", I mean software.3ds.com