Opening a DWG password protected

Hello, our company just upgraded to the enterprise edition of DraftSight 2019. Before we had 2018. I am no longer able to open our password protected DWG. files. The software used to have a pop-up that allowed us to key in the password when the drawing was being opened. Now it just states that the drawing is password protected and cannot be opened. How do I fix this? (Windows 10)