How to get a problem fixed?

When I right click on an object, line etc. and select a task to do, I have to hope that it does what I want. If I select move, it may move or it may delete the object, if I select copy, it may copy the object, or move it. If I select rotate, it may rotate the object or scale it. I have complained about the issue for months, the response I get is reinstall the program, I installed the latest  version 2024, still does it. I was asked to send a file msinfo32, I did and have heard nothing since, the only thing I get from Dassault is, as you haven't responded to our email, we assume the problem is fixed. Of course, the email they send, you can't reply to and when you open up the dashboard to read the message, there is nowhere to actually reply to it. Am I the only user that has this problem (a) the issue with the drop down menu, (b) it is extremely difficult to actually contact them., can anyone help me?