Files won't open

I just paid for the standard version (Windows 10 64-bit) and now over half of my .dwg files will not open. The free version worked great. Files cannot be opened or recovered. I just get a gray screen as if no drawing is open at all. I am currently working on submittal drawings for five time-sensitive projects and I am dead in the water on three of them. Looking at this forum, support seems to be a joke.