Draftsight licence activation problem after pc crash and update

I have a Draftsight professional licence, but due to a pc-crash and a new laptop, I wasnt able to deactivate the licence and cant re-activate the licence.  "Activation transaction failed: Activation count exceed.  Either deactivate a licence from anothet computer and retry or call your reseller."  On both computers there are no more licence i can deactivate.  I'd like to deactivate all active licences on non-existing computers to activate my new computer and laptop. 

What's the solution?

Thanks