Product Finder Not displaying part

Hi everyone, I've got a problem with Product Finder. It will not display assemblies correctly. The attached images shows the display I get. If I double-click an assembly in the tree, a sign will show in the middle of the screen that reads "loading", and then parts in the next level will show, but sub-assemblies still show incorrectly. Product finder will only display bodies that are at part level in the tree. I have tried to improve the demand for graphics performance, but that only renders the display a little better. The actual display is still what it is. It looks like I need to find a way to get Product Finder to load assembly data. Does anyone have any advice on how to do that?

Edu ​​​​​​​3DEXPERIENCE ​​​​​​​ENOVIA ​​​​​​​