I am having problems with the training videos, one of the many I have tried is; Additive Manufacturing Introduction. The video freezes only after a few seconds or I just getting a spinning wheel and the videos never start.
I reached out to the training department and this was there reply:
Hello John,
Sorry for the difficulty.
Unfortunately this email reaches the SOLIDWORKS Training team, which is the author of some of the content, but has no control or influence over website problems / performance.
There have been numerous issues lately and it is being investigated.
You could try deleting your cookies, or follow the help / feedback link on the page to log a support ticket. I wish I had a better answer for you.
Good luck!
Steve,
SOLIDWORKS Training
I have also reached out to technical support but that did not work also because the link that was provided was denied.
Request: SR01307807-01 in "Customer Clarification" status
Urgency: Medium - 3) Medium - Service available with some non-critical functional restrictions.
Abstract: Training videos not launching or freezing.
Submitter site: 3DSWEBFORM
Customer's Internal Reference: SRSW1734353240
Dear John,
SR01307807-01 has been in current Status for 7 days.
Please review our latest response and update this Service Request so that we can further assist you.
Without action on your side, the request will be automatically closed.
⇒ Click this link to access the request.
Note: If this is your first time accessing the 3DSupport App, you must wait 12-24 hours until you can connect. You will receive an e-mail confirming you have access.
Kind regards,
Dassault Systèmes Technical Support
www.3ds.com/support/
When I click this link:
