A team member has this error message which I got to when installing the connector. I can't remember how I fixed it but I remember setting the JAVA_HOME env var to the install directory for JDK. My team member has the latest version of Java as of this post and JAVA_HOME pointing to it but still gets this error. Can anyone help? Does he need to install JDK 11+?

3DEXPERIENCE  SOLIDWORKS Connector ​​​​​​Java ​​​​​​​Run Time Error ​​​​​​​Edu ​​​​​​​