I purchased a year's subscription to Solidworks Maker a week ago. 3 days later, a Hotfix update resulted in SW being unable to connect to 3DExperience. I see that many other users had the same problem at the same time. The Dassault employees on the support forum offer no explanation or assistance, nothing other than "reinstall", which I have done several times. I also spoke to a salesman at Dassault, who has twice assured me someone would contact me. This has not happened. My 3 requests for information on getting a refund have been ignored. I keep waiting for a new release or some indication that Dassault cares about this or is at least trying to fix it.
Type "subscription refund" into the 3DExperience search bar and "0 results" appears.
Failing to provide a product and refusing to give a refund is fraud.
If I can't get this resolved promptly I will have to make a formal complaint to my credit card company. Does anyone know how to get a refund for Maker subscriptions?