Dear Users,
As announced in the previous communication an update operation is ongoing on the Public Cloud 3DEXPERIENCE Platform.
What does it mean for you?
| Platform Impacted | Public Cloud 3DEXPERIENCE platform |
| How it Affects You | During this maintenance period there will be downtime on all services following the execution schedule below. Be sure to save your documents on the platform before the beginning of maintenance. |
| Regions affected by update |
|
Current Platform Status*
EUROPE (UTC +2): 04:00 to 18:00 on Saturday, September 12th
INDIA (UTC +5.30): 07:30 to 21:30 on Saturday, September 12th
SINGAPORE / CHINA (UTC +8): 10:00 on Saturday, September 12th to 00:00 on Sunday, September 13th
JAPAN / KOREA (UTC +9): 11:00 on Saturday, September 12th to 01:00 on Sunday, September 13th
AUSTRALIA (UTC +10): 12:00 on Saturday, September 12th to 02:00 on Sunday, September 13th
US-EAST (UTC -4): 22:00 on Friday, September 11th to 12:00 on Saturday, September 12th
US-WEST (UTC -7): 19:00 on Friday, September 11th to 09:00 on Saturday, September 12th
BRAZIL (UTC -3): 23:00 on Friday, September 11th to 13:00 on Saturday, September 12th
*Please note that the completion time may be subject to change. Schedule updates will be available in the 3DEXPERIENCE platform SaaS Availability page.
Post Update Actions
Update your Desktop Apps and Open Apps to discover new features**
You have two weeks (until September 26th) to perform the update of Desktop Apps.
Starting on September 27th, the update will become mandatory at Desktop Apps launch
Connect to the 3DEXPERIENCE Platform to access the latest functionality
We encourage you to connect to the 3DEXPERIENCE platform as soon as the update is completed. This will ensure that you have full access to the latest version of the 3DEXPERIENCE Platform and can benefit from the update.
Prepare for the upgrade
Review the 3DEXPERIENCE platform on cloud upgrade guide here
Discover what's new in 3DEXPERIENCE platform R2026x FD04 here
In line with our mission to empower our users with knowledge and know-how, we encourage you to refer to the 3DEXPERIENCE Platform - User Self Help designed to support yourself independently for resolving common issues and challenges faced.
Verify that your system meets the Hardware & Software requirements of the 3DEXPERIENCE platform on cloud here
If you have any questions or troubles, please don't hesitate to contact us. We are available 24/7 and will be delighted to assist you!
**Desktop Apps and Open Apps (also known as 3DEXPERIENCE Connector apps) require an installation on your device. See the Installing/Uninstalling Desktop Apps Using the Compass from the Cloud of the User Assistance for more information.
