Hi,
I purchased 3dexperience Catia for Students on September 30th but i still haven't received the "get started" mail. My credit card was charged super fast but i have only received the order confirmation email.

• i've already read FAQ.
• i submitted the contact support form 9 days ago, still no answer. (click to see text below)

• I have already cleared the browser cache and tried to log in on another computer.

• i've already sent an email to Europe.SupportCenter@3ds.com, but they said they cannot help about a product purchased online.

• i've already sent an email to support.students@3ds.com, no answer.

• sent a message to the facebook page, no helpful response at the moment but at least they responded.

So what should i do? Pray? 

Thanks