3DExperience Certification Issues

I emailed student support and received an invitation to the 3DSupport Dashboard, but there seems to be something wrong as it only gives me a "Something wrong happened with your profile" error and will not work, so I am posting here. This was the content of my email:

I recently purchased the 3DEXPERIENCE ENGINEER for Students package, as I am interested in earning the associated certifications. I have finished the learning module "Explore the Mechanical Designer for CATIA Role" and am having trouble finding the exam for the Mechanical Designer CATIA Associate certification. From what I can find, it is not included in the module, nor in the 3DDashboard. Am I missing something or misunderstanding? I was under the impression that the exam would be in the learning module, similar to how there are exams included in the "Get Started with the 3DEXPERIENCE platform" learning path. Any help would be greatly appreciated.
Edu