3D Experience not loading

Hi all,
my xDesign does not load (anymore). The program has been purchased today, put into action straight away and killed as well. When booting it remains at the end of step1/2. Any support will be appreciated as I consider opting for a working program.

Edu ​​​​​​​3DEXPERIENCE ​​​​​​​xDesign ​​​​​​​Launch Issue ​​​​​​​