DraftSight Enterprise and DraftSight Enterprise plus

Customers of these solutions should contact the reseller from whom they purchased their licenses for support with technical and ordering issues. 

DraftSight Standard, Professional and Premium

Payment and Ordering Issues

If you have any payment, account or order-related enquiries, please contact our e-commerce partner:  Cleverbridge Customer Support. They will be pleased to assist. 

Technical Support

For these solutions, our clients are entitled to web-based support using the resources available at www.draftsight.com/support.

The DraftSight Technical support team will be pleased to help DraftSight clients with issues related to software installation and license activation. Please use the ‘Submit a Request’ option to provide details of the issue using the webform.

For all other queries or issues, please post your question in the DraftSight User Forum . 

As of April 11th 2023, it is necessary to enter a 3DEXPERIENCE ID to access the webform. If you don't already have a 3DEXPERIENCE ID, one can quickly be created by clicking the link shown below. 

After submitting the issue, you will receive an email with a link that will open the Service Request in the 3DSupport App. This App allows you to fully manage your Service Requests in one place. Please see these video tutorials for help using the 3DSupport App.

Please note, the first time the form is used with a new 3DEXPERIENCE ID, there may be a delay between receiving the email and being able to access the 3DEXPERIENCE Platform on which the 3D Support App is hosted. Please do not be concerned: our support team will have commenced working on your issue. Please wait a few hours and click again on the link in the email 'Click this message to access the request'.