Functional Value

1. On the data perspective Voice of the Customer Intelligence, there is new actionability with the possibility to create a new issue on Issue Management.
2. The user can now view and analyze the impact of categories used for customer satisfaction in the new Customer Journey page.

User Experience Value

1. When a Customer Voice Analyst user detects problems on products coming from customer feedbacks, it will be possible to create, from Voice of the Customer Intelligence data perspective a new issue on Issue Management.
2. With the new tab 'Customer Journey', With user friendly and easy to understrand visualizations, the user can have all the information of the different steps of the customer experience and then define priority topics to improve.