Our EPDM vault has been linked to AD (active directory) for years.

When I add a username EPDM 2013 “gets stuck” for a long time appearing to be searching for the user but I get a “Not Responding” warning.

I have to force close the admin software to get out of the lock-up.

Every time I add a new user I have the same problem, and because we do not often add users I forget what the solution is each time!

I tried jmcardle & jmcardle@INT.CW.LOCAL neither seem to work!!

IT department confirmed that the username is jmcardle.

Where is the active directory location set in EPDM 2013?

I would like to verify that the setting is correct.

THank you,
Gary Williams.