Hi, all.
I'm curious about what is typical to expect from the VARs as far as tech support. With our original one, I could pick up the phone and nine times out of ten be talking with a tech support guy in less than a minute or 2.
Unfortunately, a new VAR [I'm guessing] bought out or replaced the original one.
With the new one, it takes longer to get through the voicemail hell than it took to get to a live person. And you end up with a "note taker", who opens an email / ticket system. So the reply doesn't entirely answer the question, and or leaves out things I need to know. So I reply, and have to wait more... I don't have time for this! The old VAR would have had me an answer 3 times over by now!
Was I spoild by the original VAR? Am I being unreasonable? We pay big \$ for tech support, and I don't need help often, but when I do, I expect better support. We also have a professional PCB design package, and the tech support for that is similar expense, and we get right to the support person.
Are there many VARs in the US?
SolidworksGeneral