Hi, all.

I'm curious about what is typical to expect from the VARs as far as tech support.  With our original one, I could pick up the phone and nine times out of ten be talking with a tech support guy in less than a minute or 2.

Unfortunately, a new VAR [I'm guessing] bought out or replaced the original one.

With the new one, it takes longer to get through the voicemail hell than it took to get to a live person.  And you end up with a "note taker", who opens an email / ticket system.    So the reply doesn't entirely answer the question, and or leaves out things I need to know.  So I reply, and have to wait more...  I don't have time for this!  The old VAR would have had me an answer 3 times over by now!

Was I spoild by the original VAR?  Am I being unreasonable?  We pay big \$ for tech support, and I don't need help often, but when I do, I expect better support.  We also have a professional PCB design package, and the tech support for that is similar expense, and we get right to the support person.

Are there many VARs in the US?