Are you guys being offered a choice of options to choose from?

For instance:

Option 1 would be just the cost of the upgrades and service packs.

Option 2 would add limited phone support, access to the VAR website (ticket lodging), etc.

Option 3 would add site visits by Tech support (at agreed intervals). And so on...!

Without going into details (unless someone is interested!), we have a new experience here Down Under: a second VAR has just emerged on the market, apparently following SWX's request(??....).

And all of a sudden, just like elections time, WE are very important to them, and all sorts of offers and promises are thrown at us! (from both VARs).

Amazing what competition can do!

Cheers.