I recently read the post titled "Statement of Frustration" byMr. Davey not too long ago. I myself have had enough with theproblems in Solidworks, and the lack of having these problemsresolved in a timely fashion!
2 months ago a client asked me to design a set of gears for hiscompany's website. The gears would be animated. This looked like apiece of cake in Solidworks-maybe a few days, no longer then a weekto complete the whole job give or take the changes and touch-ups hemay want. Boy was I mistaken!
Many of you reading this may have seen previous threads by mecontaining issues with gear mates. My reseller, along with others,have been trying and trying to help me with this situation. Not tomention those of you who shared information here at SW.com. Iappreciate the help. My reseller did open an SPR on Dec. 17, 2008.
Long story short, just as Mr. Davey did, I have received manyemails and phone calls containing nothing but "We don't know..." or"We do not have a solution for you, we cannot help you..."Sometimes I feel like people are tired of hearing about theproblems.
I think Solidworks needs to understand that we, as SW users, spendLOTS of money to be apart of this great design software. We spendthis money to do our jobs, we rely on our equipment just as ageneral contractor relies on his tools to build homes. To go backto a client more than a month later and tell him that the projectis still on hold is embarrassing, unprofessional, and unacceptable.
I imagine that the SW corporation handles many software glitches ona daily basis, but a month is a little long in my book.
I am with Mr. Davey on this topic Solidworks-I do not know what tosay to my client at this time. Perhaps you can help me withthat???SolidworksGeneral
2 months ago a client asked me to design a set of gears for hiscompany's website. The gears would be animated. This looked like apiece of cake in Solidworks-maybe a few days, no longer then a weekto complete the whole job give or take the changes and touch-ups hemay want. Boy was I mistaken!
Many of you reading this may have seen previous threads by mecontaining issues with gear mates. My reseller, along with others,have been trying and trying to help me with this situation. Not tomention those of you who shared information here at SW.com. Iappreciate the help. My reseller did open an SPR on Dec. 17, 2008.
Long story short, just as Mr. Davey did, I have received manyemails and phone calls containing nothing but "We don't know..." or"We do not have a solution for you, we cannot help you..."Sometimes I feel like people are tired of hearing about theproblems.
I think Solidworks needs to understand that we, as SW users, spendLOTS of money to be apart of this great design software. We spendthis money to do our jobs, we rely on our equipment just as ageneral contractor relies on his tools to build homes. To go backto a client more than a month later and tell him that the projectis still on hold is embarrassing, unprofessional, and unacceptable.
I imagine that the SW corporation handles many software glitches ona daily basis, but a month is a little long in my book.
I am with Mr. Davey on this topic Solidworks-I do not know what tosay to my client at this time. Perhaps you can help me withthat???SolidworksGeneral
