My Solidworks Professional unable to access

My student license was purchased in Oct. 2019 and it states in writing I'm suppose to get My Solidworks Professional with it.

I've been trying to get this problem solved since Dec10/19.

But I've have yet to be able to access this extra feature.

28 emails to two different people @3ds.com tech support and the problem is not fixed ?

Anybody here have a better solution ?

SolidworksGeneral