Simulia configuration - Calculation does not converge

Hello everyone,

Wishing reused a simple simulation (fixed plate with traction strenght). Meanwhile, this calculation has already converged with another PC. When I am trying on mine pc, 3Dexperience is frozen, impossible to start the calculation.

After several hours, results seem available, and when I try to open them, message error appears results describe me the results are not availble because simultion is running, while simulation has been achieved.

additionnaly, when I want upload results from plateform, 3Dexperience also freeze.

Is there any configuration in option or properties I have to correctly define ?

Is anyone met this issue ?