Dear Support Team,

I hope this email finds you well.

I am currently experiencing an issue when trying to retrieve the license file for CST Studio Suite 2025 Learning Edition on my new laptop. Although I was able to install the software successfully, I keep receiving Error Code: 500 when I enter my email address and MAC ID to obtain the license.

I would greatly appreciate your assistance. Could you please advise me on how to resolve this issue?

Thank you very much for your time and support. I look forward to your guidance.

Kind regards,