Hello everyone,
Recently, we encountered an issue while using the Dassault 3DEXPERIENCE PLM platform and hope to get your help and suggestions. Here is the specific situation we encountered:
While all services in the system were running normally, the system suddenly became inaccessible, with the front end displaying a connection timeout. We have checked the application server, database (SQL Server) for locked tables, and license connections, all of which showed normal status. During the fault occurrence at noon, when the design staff were on break, we only restarted the application server software without restarting the server system, and the system appeared to recover. However, after 2 PM, when business staff started working, the issue of inaccessibility or access delay recurred. Finally, we had no choice but to restart the application server system, and the system recovered after the restart.
We suspect the possible causes may include:
Insufficient Application Server Resources: After business staff start working, the application server's resources may be heavily occupied, causing the system to fail to respond normally.
Incomplete Software Restart: Restarting only the application server software may not completely resolve the issue, and restarting the entire server system is required to restore normal operation.
Network Connection Issues: There may be fluctuations in the network connection at different times of the day, causing the system to be inaccessible.
System Configuration Issues: There may be some system configuration issues that cause connection timeouts at specific times.
We hope you can provide some suggestions or similar experiences to help us further analyze and resolve this issue. Thank you for your help!
Sincerely,
