Access to this server is not granted to user Although authenticated, your are not granted access to this server

We have newly installed 3DX 2021x on Windows embedded TOMEE  option.

Using admin_platform able to login successfully but newly created TEST users unable login CAS Server.NO CAS server able to login successfully.

This issue happening only CAS server.

UserName:TestPrdMgr1

3DSpace and 3dpassport created same case.

We have created user using VPLMPOSImport.bat script

 

During Passport Installation we have selected below option

Force Lower Case: Checked

 

getting below issue

Please advise us any one have idea related this issue.