The properties dialog box no longer works. The box comes up but all of the fields are blank. I restarted the program, I shut down the computer and restarted it with all the current updates, but it hasn't fixed the problem. Any help about the problem.

The properties dialog box no longer works. The box comes up but all of the fields are blank. I restarted the program, I shut down the computer and restarted it with all the current updates, but it hasn't fixed the problem. Any help about the problem.