impossible reactivate draftsight license

hi , today we have buyed new pc and first to install driftsight businness on this new pc we have desactivated the license on the old pc. when we try to activate the license we recive error on the number of activation , but this is the only pc where draftsight was installed. we send a lot of email with license file but we recive only an automatic email with reply on site that esxplain me exactly the procedure that i have done.... help me please...