Hello,

I'm the local IT'er at my company. One of my users has DraftSight Free 64bit  installed (Windows 7 Pro 64bit). Since one week the user gets a COM Surrogate error popping up when opening a DWG-file (see attachment ComSurrogate.png) through Windows Explorer. Full error text:

Problem signature:

  Problem Event Name:                        APPCRASH

  Application Name:                             DllHost.exe

  Application Version:                           6.1.7600.16385

  Application Timestamp:                     4a5bca54

  Fault Module Name:                          FxVistaPreview.dll

  Fault Module Version:                        13.0.0.56311

  Fault Module Timestamp:                  5423485d

  Exception Code:                                  c0000005

  Exception Offset:                                0000000000001df0

  OS Version:                                          6.1.7601.2.1.0.256.48

  Locale ID:                                             2067

  Additional Information 1:                  83d4

  Additional Information 2:                  83d4c5f953bee681d159542fc9ca7e44

  Additional Information 3:                  3a58

  Additional Information 4:                  3a58847c3146a223468ad70e83912ec5

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If the online privacy statement is not available, please read our privacy statement offline:

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I managed to find out that this also happens when clicking even 1 time on a file in explorer. The error is related to Windows Explorer, it tries below to preview the file (Preview.jpg in attachment), but then shows the error.

We already tried fully uninstalling and reinstalling DraftSight, but that didn't help. Any idea?

Thank you.

Best regards,

Jody Wostijn