Hi

I have several users who are trying to connect to the new 2017 version of draft sight and After I fill in our information and hit activate, draft sight will instantly crash and close and not give me the email prompt. All computers are for windows 7 64 bit, fresh installs. Ive followed all the troubleshooting steps on the forums and other articles and nothing is working. Ive attached a log of it not connecting. It could be our firewall blocking it and if you can tell me which server I need to connect to, I can look at logs and see if somethings being blocked.

11:54:26 Debug: [LINE NO] "39" "05/16/2017" Activation server status:  "Up"

11:54:39 Debug: [LINE NO] "286" "05/16/2017" Trying to connect activation server.

11:54:39 Debug: [LINE NO] "288" "05/16/2017" server response =  500 "fail"

11:54:39 Debug: [LINE NO] "65" "05/16/2017" saveDataAndSendEmail() return value  "OFFLINE"

11:54:39 Debug: [LINE NO] "66" "05/16/2017" saveDataAndSendEmail() return value  "NOT_WORKING"

11:57:42 Debug: [LINE NO] "124" "05/16/2017" isUserRegisteredEval() begin

11:57:42 Debug: [LINE NO] "131" "05/16/2017" Trying to connect activation server