Attaching image

Hi,

I am using the free download and was trying to import a image using 2 different ways,

#1. by Clicking Insert, Object, create from file, i get file... it puts a box in the left top corner but no picture just black (using Model Mode) with a line around it. ???

#2 click Insert, Reference image, get the file, then select point and scale then Ok, it does the same thing as 2. No image just a box that is empty. ???

What do I do to see the pic.

 

Thanks,

Susan