Pending buying status

I created my account last year. The academic status was confirmed last year and I bought the License for Catia V5. Now the lincense is not more valid and I want to buy a new one. Tha academic Status is still confirmed. Thus I bought Catia V5 2 weeks ago, but there is no Software in the download Center, and I did not receive any mail with the License key. The buying process is still pending. How Long does it takes? Thanks for the support.