I am trying to install the latest hot fix and keep getting the same error code once all files have been installed.

Action LaunchAppAction from feature CODE\win_b64\InsVC11preq failed.
Action ID: InstallVC11preq

I spoke in a live chat to an agent who said I needed to go the following website (https://www.microsoft.com/en-us/download/confirmation.aspx?id=30679

) to update my prerequisites. I have tried this but it did not work, before every install, I have been wiping all the previous files so it has a fresh install.

Any advice would be appreciated,

thanks