Hello Community Managers and Admins, 

I am setting up my new 3DEXPERIENCE platform for the first time, and I am completely blocked from accessing or creating my collaborative cloud workspace. 

Every time I launch the 3DSpace application from my dashboard, a red error banner pops up stating: 

"Error when trying to retrieve the context: person 'manoj5480' does not exist" 

I have tried fully clearing my local cache, deleting residual AppData folders, and testing in multiple clean private/incognito browsing environments, but the issue persists. It appears to be an internal backend alignment issue matching my account profile with the cloud storage instance. 

My registered platform profile name shows up as "SAI MANOJ P", but the server seems to be incorrectly looking for this "manoj5480" string. Could a platform administrator please look into my profile provisioning and reset or re-index my internal user context name so I can proceed with my software installation? (I have attached a screenshot of the error below).