How do I get the "Visualize with Insight" to work in Biovia Insight 2025?

The steps listed in the following document  are not working for me. 

Welcome to BIOVIA Insight 2025 > For Administrators > BIOVIA Insight Installation Guide > New Installation > Configuring MongoDB

Error message: 

"Import Failed: 

Importing data into Insight failed because of an unexpected application error.

An error has occurred and has been logged.

If you see this error repeatedly, please contact your Insight administrator."