i purchased 3DEXPERINCE Catia two days ago , i discovered that  its a web based platform which doesnt suit my conditions. i also found out that i have no access to the https://eduspace.3ds.com/CompanionManager/up/?lang=en&lpId=438&lexType=3&key=3454AE0EA1B55D5F09E6287A03CA0911&learnerId=leonngwenya&/index.html/#/lp-contentevertime i try  to start it displsy the message "Content is not accessible to you — kindly contact your admin." . 

I now have no use for it , can i get a remboursement
Edu 3DEXPERIENCE CATIA