Hello everyone,

I recently purchased a 3DEXPERIENCE CATIA Student Edition licence and am unable to access any of my learning materials. Every time I attempt to start a certification, I receive the following error:

"Content is not accessible to you — kindly contact your admin."

Troubleshooting steps already taken:
- Logged in via the official Edu SPACE portal
- Tested in an incognito window
- Cleared browser cache and cookies
- Verified that the licence is active on my account

As this is a personal student licence, I have no IT administrator to escalate to. My account profile may be missing the correct role or content entitlement required to unlock the certification paths.

Could a moderator or Dassault Systèmes representative please review my account and confirm that the appropriate roles and learning entitlements are correctly assigned? I would also appreciate knowing whether there is a standard resolution time for this type of provisioning issue.

Thank you in advance for your assistance.
Edu 3DEXPERIENCE CATIA Student Offers