I was just wondering if the average SW user is alsoexperiencing"zero service" with respect to their servicepackrequests?  We have about 7 major problems (not justrandombugs, but problems that are repeatable on every part /drawing)that have been reported and never fixed or evenacknowledged by SWin a period of a year.  What does our"subscription"fee go towards?

Our subscription fees (8 of them) should at leastbeenough to support a software engineer for a month or 3tofocus only on OUR problems.  Our VAR is about worthless tous(mostly advanced users) except for reporting bugs, so what doweget in return for our money each year?

Have you had the same experience and if you ever had aSPR"fixed" how long did it take?SolidworksAdministration