Important Changes for SOLIDWORKS Users

Starting May 15, 2023

Hello everyone,

Dassault Systèmes has been working towards a unified experience for all customers across all brands and services. This initiative will allow us and our Business Partners (i.e., Distributors, Value-Added Resellers) to streamline and improve many aspects of our business, including support, subscription and training. 

As a result, your organization's records (licensed products, contacts, etc.) will be transitioned into a new business system on May 15, 2023 and will lead to the following changes: 

SOLIDWORKS Subscription Services 

You will no longer need to register a SOLIDWORKS Serial Number to gain Subscription Service benefits. 

Rather, entitlement will be defined at the organizational level. Your organization will be entitled to Subscription Service benefits as long as it owns and maintains SOLIDWORKS products. Any contact within your organization will be considered entitled. 

Should you have any issue with your Subscription Service benefits, please contact your SOLIDWORKS Administrator or Reseller.

SOLIDWORKS Customer Portal 

Since your organization's records will be transitioned into a new business system, you will no longer need to visit the SOLIDWORKS Customer Portal and access to some resources might be locked. 

Instead, you can access all the resources directly from the SOLIDWORKS Support page, including downloads, system requirements, online trainings, forums, etc. 

3DEXPERIENCE ID 

You will be prompted to authenticate with a 3DEXPERIENCE ID when accessing many of our websites and services, including Software Downloads, Training, Knowledge Base or Support.

Note: To log in using your 3DEXPERIENCE ID, use the same email address and password you currently use for your SOLIDWORKS ID today.

For more information, please visit this page.

Thank you for your understanding and attention to this change.

The SOLIDWORKS Team