Update (12/19/22 12:00pm PST): The fix has been confirmed by multiple users. The "Sorry, access denied" error may occur due to other reasons including expired subscription. See Reasons and Solutions for "Access Denied" error and publish your own question in this community with a screenshot if you need further assistance.

Update (12/13 12:50pm PST): So far it seems that the issue is fixed for several people and still occurring for at least one person. Please do indicate whether or not the issue is fixed for you in a comment below. 

Update (12/13 7:30am PST): Our development team has implemented a fix that should address the issue for all who were affected regardless of whether you reported it or not. Could you please leave a comment below when you confirm the fix?

Update (12/12 3:00pm PST): Since a few people have confirmed that the fix from 12/10 did not resolve their issue, we are working on collecting a sample of logs from those who are willing to help.

Update (12/9 5:30pm PST): We have found a fix and will apply it to the accounts of those who have reported the issue thus far. It is a manual fix, so it may take a few hours to get through all the accounts. Could you please leave a comment below when you confirm the fix? Thank you for your patience and cooperation.

We are currently investigating an issue which affects some individuals who purchased a new 3DEXPERIENCE SOLIDWORKS for Makers subscription on December 7, 2022 or later.

To help with the investigation, could someone please share a screenshot of the error that you see when you log in to your MAKERS platform?

@CF ​​​​​​​@MG ​​​​​​​@ER ​​​​​​​@LR ​​​​​​​@TJ ​​​​​​​@DW ​​​​​​​@NF @GH @GM @JC ​​​​​​​@AB @JH @TM​​​​​​​