Tips on how to troubleshoot the error message: “Could not obtain network license activation, contact your network administrator.  For standalone activation uninstall and reinstall the application”.

Please note that this troubleshooting tool is intended for those who have already configured the DS License Server and were once able to start the network version of DraftSight on a client machine.  This is not a configuration guide.  For a configuration guide, please refer to the following post https://swym.3ds.com/#post:2680 or refer to the DS License Server Documentation that was installed with the DS License Server (Start > All Programs > DS License Server > License Server Documentation).

In the event that DraftSight fails to obtain or validate a license, the dialogue box shown above will display prompting the user to contact their network administrator or uninstall and reinstall the standalone version of DraftSight.  Below, you can find a few tips that may help you resolve the issue:

*!*!*!*!* IMPORTANT UPDATE *!*!*!*!*

Upon upgrading to DraftSight V1R2, network users will need the new V1R2 license.  Please have the License Server Administrator contact their reseller to request a V1R2 license for DraftSight.

1.  Did you come across this message after downloading and installing DraftSight V1R2?  Has your License Server Administrator requested a V1R2 license for DraftSight, yet?  If not, please have them contact their DraftSight reseller to request a V1R2 license.

2.  Verify that the license server name is correctly listed in the DraftSight License Administrator Tool.

To do this, Go to Start > All Programs > Dassault Systemes > DraftSight License Administrator.  The server name that the client machine is pointing to should be correctly listed along with the default port, 4085.  An illustration of this is shown below:

 3.  Check the Offline Licenses tab to verify if there are available licenses to use.  In the example below, there are a total of 50 DraftSight licenses and 50 DraftSight API licenses.  However, there are only 48 DraftSight and 48 API licenses available to use.  This means that two licenses are either in use or checked out by other client machines.

Note:  In the event that all licenses are occupied, please consult with other users on license usage priority.

4.  Check the client machine's and license server's system date and time to verify that it is synchronized with the geographical region they are in.  You may have to contact your license server administrator to perform this step.  An absolute time difference of one hour is tolerated between the license server and client machines, which is based on Coordinated Universal Time (UTC).

5.  Ask your license server administrator to check if the license server is connected.  A green checkmark should be displayed under Status within the License Administration Tool as outlined below in red. 

If the server is not connected, click the red plug icon in the toolbar above to Connect to all servers.  If you cannot connect, here is a list of the possible statuses the license server can be in:

More information regarding the statuses above is available in the License Administration Tool Documentation that was installed with the DS License Server (Start > All Programs > DS License Server > License Server Documentation).

6.  Verify that the license key is has not expired.

i.   Click the License Administration tab

ii.  Checkmark the box next to the desired server name to view the licenses as illustrated below

iii. Check under the EndDate column for the license expiration date

iv.  If the license has expired contact your reseller to renew your license

7.  Check the Windows Services Management Tool to verify that the DS License Server status is “Started” as outlined in red below.  If it is not, right-mouse click on it and select Start. 

8.  When acceptable, reboot the license server machine

9.  If none of the tips above resolve the issue, please contact the DraftSight Technical Support Team