Welcome to the DraftSight Community!
This community is your place to interact with other DraftSight users and the DraftSight Team. This social network enables you to post your valuable thoughts, ask probing questions, access training materials and read contributions from your fellow DraftSight users and the DraftSight Support Team. You can also request membership to other communities linked to the collaborative innovation platform SwYm. Most important, as in any online community…the community’s value grows when its members take an active role in it.
So visit, contribute and benefit often!
- Where can I download DraftSight?
Simply go to http://www.DraftSight.com/ or download it directly from our 3DStore!
- What’s the difference between the free product available for download, the Prosumer Service and DraftSight Premium?
Free Standalone license, activation required. Therefore an internet connection has to be available. The activation needs to be performed immediately after download (or 30 days after the trial period ends), again after 6 months then followed by an annual reactivation. These activations simply help us to keep track of how many people are using DraftSight. Technical Support is not mandatory for free customers. To get help and tips and tricks visit the DraftSight community and collaborate with fellow DraftSight users.
Prosumer The Prosumer Service is a paid-for service recommended for individual users who need assistance installing, activating, configuring, and using DraftSight. This service offers e-mail and telephone support and is a renewable service available for 3 or 12 months. Intrested? Buy now!
Premium This service provides real solutions for enterprises that need to resolve software compliance issues and that need support with software deployment, customization, and integration. No activation necessary! The service includes:
- Telephone, email and remote support
- Network licensing
- DraftSight API and API updates
Interested? Request a quote or email premium@draftsight.com directly!
- Where can I find training material?
Learn about DraftSight – The blog includes tutorials, technical alerts, product news, and much more. The learning resources page is an index of all the learning resources. The learning resources area of the blogs are a great reference whether you are new to 2D or just want to learn more about DraftSight. Use the filter on the right hand side of the page for a better overview.
Filter: Learning Resources
- How can I get help as a free customer?
As mentioned before free customers are not mandatory guaranteed Technical Support assistance. Nevertheless we have a great number of existing blog posts that will help you getting started.
Filter: Support Information, Product News, Activation and Installation.
- How can I get help as a Premium or Prosumer customer?
Premium and Prosumer customers have the same access to the documents provided by the Technical Support Team in the DraftSight Community. Additionally Premium/Prosumer customers will be provided with contact phone numbers and an email address to directly contact Technical Support. Simply open a Service Request through the community, email or call us, after a quick entitlement check you will be forwarded to a Technical Support Engineer with specialized skills to handle your enquiry.
Filter: Support Information, Premium, Product News, Installation and Customization.
How to submit Enhancement Requests?
To directly contact the Product Definition team email: Enhancement@DraftSight.com. Make sure to include a detailed description of the functionality you wish to get implemented.
Find your way around in the SwYm Communities
1. The SwYm Homepage
- Where can I find the DraftSight community?
To access the DraftSight Community, simply click on Quick Switch and chose DraftSight or select DraftSight on the left hand side under ‘My Communities’. For direct access type https://swym.3ds.com/draftsight/ in your browser.
- How can I go back to the SwYm homepage?
Simply click on the home button (house shape) on the top of your page. This navigation panel stays always right where it is right now and will help you to easily navigate between your communities.
- What is the News Feed?
The news feed includes blog posts from all your SwYm Communities. This way you will always be up-to-date as soon as you login to SwYm. You can chose in the news feed between posts, media, iQuestions or activity.
- How can I find my Personal Profile?
Click on your name on the upper left side and chose ‘View my profile’. On your profile page you have all important information in one place. To edit your personal information click ‘Edit’ next to your profile picture.
- Where can I find help using SwYm?
The ‘Need help’ button is on the bottom of the page and will redirect you to the solution center. A kind of FAQ for the most common issues related to SwYm and other communities.
- What is the 3D Store?
Your can buy and download Dassault products directly from the 3D Store.
- What is the Quick Switch?
The Quick Switch allows an easy navigation trough all your communities. The Quick Switch is available from the SwYm homepage and all your communities. Remember the black bar on the top stays the same wherever you are.
- What is a SME?
All our Technical Support Engineers specialize in certain areas of the DraftSight Software. We refer to this specialisation as SME (Subject Matter Expert).
2. The DraftSight Community
3. Community Guidelines
You can provide feedback (comments) and rate blog post to provide feedback on any of the articles. Rating a blog post gives your opinion of the value of the blog post to others within the community. Share your comments and opinions on the blog post by adding comments. Please be aware if you encounter a new issue don’t add it as a comment to an existing blog post. To ensure an accurate response we suggest you write a new iQuestion or report the problem by using Report a Problem (see below).
- Using the search tools
EXALEAD – search all communities. Use the search on the top right side in your community window.
FILTER – use filters and tags to optimize your search results in the iQuestion and blog section!
Filters are available on the SwYm homepage, the blog section and the iQuestion section of all communities. The Exalead search includes all SwYm content which then can be filtered by:
Exalead Search commands:
|
Description |
Example |
Syntax |
|
Include all words, both words MUST be found in the results |
DraftSight and tutorial |
AND |
|
Include any words, either of the words should be found in the results |
Abaqus or DraftSight |
OR |
|
Exclude a term (word) i.e.“Do not show any results with this term in it.” |
DraftSight -tutorial |
- |
|
For documents where "activation" and "error" appear next to each other in that order. |
“activation error” |
“” |
|
Searches for documents containing words starting with "develop": developing, developed, etc. This is useful if you are uncertain of the spelling of a search term in a search request, or if there are minor variants in the way a word is spelt. |
develop* |
* |
TIP: If you look for something short like MAC make sure to add an extra space at the end to just search for the word MAC not all words that include the letters MAC.
If you do not find what you are looking for using the search feature, use the filters to limit the results shown to help you to find what you are looking for. Additional information can be found in the SwYmers' Hall Community.
- The iQuestions section is the place to go to find information; search questions related to DraftSight or ask an iQuestion if you need assistance. The iQuestion section is mainly run by other users- the technical support team nevertheless has an eye on open issues to make sure all iQuestions will be responded to after a certain time period. For better search results also use the filters on the right hand side of the page. Make sure to validate your iQuestion if the answer provided did help you to solve your issue. This way other community members will benefit from it too!
- To report a Problem that couldn’t be solved as an iQuestion or following trouble shooting advice from the blog post section, please report the issue directly to the Technical Support Team. To do so go to the iQuestions tab and click at Report a Problem to open a Service Request. Whilst we do read all Problem Reports we are unable to guarantee a response to our non Premium/Prosumer customers.
Please remember:
In problem reports, try to distinguish between facts ("I was at the computer and this happened") and speculation ("I think the problem might be this"). Leave out speculation if you want to, but don't leave out facts! When you report a bug, you are doing so because you want the bug fixed, and the bug may get fixed more quickly if you help by supplying all the information you can. “It’s not working” does not help us to troubleshoot the problem; we need facts in order to help you.
The basics: what you did, what you expected to happen, and what actually happened.
Those are the three basic elements of a bug report. You need to tell us exactly what you did (for example, "Print the attached file with PDF printer"), what you expected to have happen (“PDF file with all the information from the original file”), and what actually happened ("Missing geometry in the resulting PDF file").
By telling us what you tried to do, what you expected to get, and what you actually got, we don't have to guess.
Thank you for helping us to improve the DraftSight experience!
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For your convenience, the information above is also attached in the PDF below:
For SwYm Terms of Use, click here.
