You want to use Managed DSLS licensing system.

Very first action to perform 

you need to check that your IT environment is eligible to use Managed DSLS. 

For that our Eligibility Checker tool (downloadable from https://www.3ds.com/support/cloud/eligibility/managed-dsls) makes the job.

Eligibility checker evaluates if a computer (this concerns all the computers that are running Ortems processes) is eligible to Managed DSLS and after analysis, returns a screen similar to the following one:

In case of issue to solve

you will see a red flag in the “Status” column. Of course, some explanation and solution can be found in the “Expected Prerequisites” column that offers a hyperlink for that. 

However sometimes it does not allow to solve the issue

. Then it is possible to follow the link “QA00000100765” at the bottom of the screen: that Question&Answer (QA) offers a full presentation of our Eligibility Checker tool (Why - When - What - How). At the end, you will find the ‘ASSISTANCE’ chapter that contains the instructions for further assistance:

__________________________________________________________________________________________________________

ASSISTANCE:

If you need further assistance, refer to QA00000306260 to know more on troubleshooting common issues encountered when executing the ManagedDSLS Eligibility Checker Tool.

If the user still faces problem with the tool then, open a Non-Technical Service Request through the 3DSupport App : Create Request > Support  & Business Tools  > 3ds.com/Support

__________________________________________________________________________________________________________

To summarize

Before submitting a Non-Technical Service Request, please follow the instructions described in QA00000306260 (for example, it explains how to get Eligibility Checker logs).