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Airline catering is a massive industry, providing over a billion meals to passengers every year. At this scale, airlines and caterers have the task and sourcing, preparing, and delivering hundreds of meals for every flight. Here are some articles/blogs that provide some insights on the process and challenges, followed by a case study on the solution.
Ever wondered how things work? Here are some interesting media and insight look into the processes:
A Day in the Life of a Trolley at LSG Sky Chefs
https://www.youtube.com/watch?v=P8iyCR7m0Ms
How Airplane Food is Made? Inside Gate Gourmet Kitchen
https://www.youtube.com/watch?v=1m6h59wI_yI
How Airplane Food Is Made to Be Served at 30,000 Feet — How To Make It
https://www.youtube.com/watch?v=qHIP_chEiQk
How Emirates Makes 225,000 In-Flight Meals A Day
https://www.youtube.com/watch?v=4wkvaEM4bIg
BEHIND THE SCENES OF SINGAPORE AIRLINE MEAL CATERING
https://www.youtube.com/watch?v=NYflKyDJG1E&t=129s
Here are some articles and blogs to understand more on the processes and challenges:
https://www.travelandleisure.com/airlines-airports/how-airline-food-made-emirates-catering-facility
Business Process and Challenge
Multiple aircraft types requiring different service carts and other equipment, numerous menu ordering options; dynamic flight schedules, and frequent last-minute aircraft, gate and passenger list changes together create a highly complex operational environment.
Ensuring the right services are delivered to the right aircraft at the right time while achieving optimal utilization of all human and equipment resources requires extremely accurate and flexible scheduling.
Goal: to increase operational efficiency, optimize the speed of its service delivery, maintain consistent delivery performance and product quality, increase productivity levels, and achieve better cost control and reduce food wastage.
The Solution: DELMIA Quintiq
Click HERE for the CASE STUDY White Paper (LSG Sky Chefs-Brahim):
Summary:
The reasons we selected Quintiq were the intelligent capabilities and flexibility of the software to meet LSGB’s complex operating environment, its ease of use, the short implementation time needed and the presence of a strong local Quintiq support organization.
The solution provides LSGB’s planners with a powerful decision support application for on-the-day scheduling, enabling higher productivity, more cost effective operations and improved service delivery.
With the ability to take into account every possible variable, LSGB is able to substantially optimize the deployment of its workforce and resources. The Quintiq solution offers a single integrated planning platform enabling full multi-resource planning.
The software's visualization features provide planners with a full overview of how well resources are utilized (overtime or under hour performance). Unnecessary and often expensive extra hours is now avoided.
One area of mastery is without a doubt food and beverage. Airline F&B teams must coordinate a long list of incoming vendors, manage countless deliveries and then move food, beverage and all the supporting infrastructure through the facility – all the while complying with relevant food safety policies. Not to mention creating an experience that satisfies passengers, often on grueling long-haul flights.
To Learn More:
https://www.3ds.com/products-services/delmia/customers/
