In a world where designers and engineers often focus on the technical aspects of the tools we use every single day, we often overlook the importance of developing and maintaining relationship with the individuals who develop and support the tools we depend on. Part of creating and maintaining a relationship includes open and honest communication in a collaborative environment. Being able to tap into knowledge and experiences of other users, can shorten your learning curve as well as allow the user to help the developers understand and adapt to an ever changing world. After 26 years of using CATIA as a SME for multiple aerospace corporations, I can attest to the power of collaboration and communication with those who develop and support the tools you use every day!