3DXML Player doesn t open anymore | Dassault Systèmes®

MP 2024-07-26 CATIA User Community
I am having the same problem on different computers. Suddenly 3dxml Player doesn't open anymore. It doesn't work even if I uninstalled and reinstalled it. as soon as a .3dxml file is opened, the incident report manager appears. I found this log(under C:\Users\user\AppData\Local\DassaultSystemes\CATTemp):
app=CAT3DXMLPlayerGO,level=Unofficial Packaging Version,build_no=11-07-2017.20.00,usr=u.croce,host=PC-UMBERTOC,sys=Windows 10 10.0,time=2023/07/31 15:04:31,duration=0:0:5,status=normal_end
app=3DXMLPlayer,level=Unofficial Packaging Version,build_no=11-07-2017.20.00,usr=u.croce,host=PC-UMBERTOC,sys=Windows 10 10.0,time=2023/07/31 15:04:25,duration=0:0:15,first_error,err=Memory access violation,?currentDoc[1]=?currentWs/Wb[1]=?cmdName[1]=Action Bar Customization(ID=AfrActionBarCustomizationHdr)?cmdClass[1]=AfrActionBarCustomizationCmd?cmdModul[1]=CATAfrImmersive?cmdState[1]=CREATION_FAILED,last_tr=VScrollbar -> CATDlgSliderDragNotification,last_evt=(0000025BED6CE2D0)CATDlgSliderDragNotification -> CATCommandSelector,file=AbendTrace_u.croce_d212_h15m04_0.txt,stack=CATStackTrace::GetTraceInternal/CATStackTrace::DirectTrace/CATSysForceGMD/CATLogError/CATSysCheckLogEnv/CATError::Throw/CATSigHandler::UnexpectedHandler/UnhandledExceptionFilter/RtlCopyMemory/
app=3DXMLPlayer,level=Unofficial Packaging Version,build_no=11-07-2017.20.00,usr=u.croce,host=PC-UMBERTOC,sys=Windows 10 10.0,time=2023/07/31 15:04:25,duration=0:0:15,status=abend
app=3DXMLPlayer,level=Unofficial Packaging Version,build_no=11-07-2017.20.00,usr=u.croce,host=PC-UMBERTOC,sys=Windows 10 10.0,time=2023/07/31 15:19:23,duration=0:0:4,first_error,err=Memory access violation,?currentDoc[1]=?currentWs/Wb[1]=?cmdName[1]=Action Bar Customization(ID=AfrActionBarCustomizationHdr)?cmdClass[1]=AfrActionBarCustomizationCmd?cmdModul[1]=CATAfrImmersive?cmdState[1]=CREATION_FAILED,last_tr=VScrollbar -> CATDlgSliderDragNotification,last_evt=(0000015FE3447B70)CATDlgSliderDragNotification -> CATCommandSelector,file=AbendTrace_u.croce_d212_h15m19_0.txt,stack=CATStackTrace::GetTraceInternal/CATStackTrace::DirectTrace/CATSysForceGMD/CATLogError/CATSysCheckLogEnv/CATError::Throw/CATSigHandler::UnexpectedHandler/UnhandledExceptionFilter/RtlCopyMemory/
app=3DXMLPlayer,level=Unofficial Packaging Version,build_no=11-07-2017.20.00,usr=u.croce,host=PC-UMBERTOC,sys=Windows 10 10.0,time=2023/07/31 15:19:23,duration=0:0:5,status=abend
app=3DXMLPlayer,level=Unofficial Packaging Version,build_no=11-07-2017.20.00,usr=u.croce,host=PC-UMBERTOC,sys=Windows 10 10.0,time=2023/07/31 15:47:29,duration=0:0:6,first_error,err=Memory access violation,?currentDoc[1]=?currentWs/Wb[1]=?cmdName[1]=Action Bar Customization(ID=AfrActionBarCustomizationHdr)?cmdClass[1]=AfrActionBarCustomizationCmd?cmdModul[1]=CATAfrImmersive?cmdState[1]=CREATION_FAILED,last_tr=VScrollbar -> CATDlgSliderDragNotification,last_evt=(00000229FE1E50C0)CATDlgSliderDragNotification -> CATCommandSelector,file=AbendTrace_u.croce_d212_h15m47_0.txt,stack=CATStackTrace::GetTraceInternal/CATStackTrace::DirectTrace/CATSysForceGMD/CATLogError/CATSysCheckLogEnv/CATError::Throw/CATSigHandler::UnexpectedHandler/UnhandledExceptionFilter/RtlCopyMemory/
app=3DXMLPlayer,level=Unofficial Packaging Version,build_no=11-07-2017.20.00,usr=u.croce,host=PC-UMBERTOC,sys=Windows 10 10.0,time=2023/07/31 15:47:29,duration=0:0:6,status=abend
app=3DXMLPlayer,level=Unofficial Packaging Version,build_no=11-07-2017.20.00,usr=u.croce,host=PC-UMBERTOC,sys=Windows 10 10.0,time=2023/07/31 15:49:28,duration=0:0:5,first_error,err=Memory access violation,?currentDoc[1]=?currentWs/Wb[1]=?cmdName[1]=Action Bar Customization(ID=AfrActionBarCustomizationHdr)?cmdClass[1]=AfrActionBarCustomizationCmd?cmdModul[1]=CATAfrImmersive?cmdState[1]=CREATION_FAILED,last_tr=VScrollbar -> CATDlgSliderDragNotification,last_evt=(000001D0DDD2BF10)CATDlgSliderDragNotification -> CATCommandSelector,file=AbendTrace_u.croce_d212_h15m49_0.txt,stack=CATStackTrace::GetTraceInternal/CATStackTrace::DirectTrace/CATSysForceGMD/CATLogError/CATSysCheckLogEnv/CATError::Throw/CATSigHandler::UnexpectedHandler/UnhandledExceptionFilter/RtlCopyMemory/
app=3DXMLPlayer,level=Unofficial Packaging Version,build_no=11-07-2017.20.00,usr=u.croce,host=PC-UMBERTOC,sys=Windows 10 10.0,time=2023/07/31 15:49:28,duration=0:0:5,status=abend
app=3DXMLPlayer,level=Unofficial Packaging Version,build_no=11-07-2017.20.00,usr=u.croce,host=PC-UMBERTOC,sys=Windows 10 10.0,time=2023/08/02 09:57:40,duration=0:0:10,first_error,err=Memory access violation,?currentDoc[1]=?currentWs/Wb[1]=?cmdName[1]=Action Bar Customization(ID=AfrActionBarCustomizationHdr)?cmdClass[1]=AfrActionBarCustomizationCmd?cmdModul[1]=CATAfrImmersive?cmdState[1]=CREATION_FAILED,last_tr=VScrollbar -> CATDlgSliderDragNotification,last_evt=(000001F54AD1C010)CATDlgSliderDragNotification -> CATCommandSelector,file=AbendTrace_u.croce_d214_h09m57_0.txt,stack=CATStackTrace::GetTraceInternal/CATStackTrace::DirectTrace/CATSysForceGMD/CATLogError/CATSysCheckLogEnv/CATError::Throw/CATSigHandler::UnexpectedHandler/UnhandledExceptionFilter/RtlCopyMemory/
app=3DXMLPlayer,level=Unofficial Packaging Version,build_no=11-07-2017.20.00,usr=u.croce,host=PC-UMBERTOC,sys=Windows 10 10.0,time=2023/08/02 09:57:40,duration=0:0:10,status=abend
app=3DXMLPlayer,level=Unofficial Packaging Version,build_no=11-07-2017.20.00,usr=u.croce,host=PC-UMBERTOC,sys=Windows 10 10.0,time=2023/08/02 09:57:54,duration=0:0:5,first_error,err=Memory access violation,?currentDoc[1]=?currentWs/Wb[1]=?cmdName[1]=Action Bar Customization(ID=AfrActionBarCustomizationHdr)?cmdClass[1]=AfrActionBarCustomizationCmd?cmdModul[1]=CATAfrImmersive?cmdState[1]=CREATION_FAILED,last_tr=VScrollbar -> CATDlgSliderDragNotification,last_evt=(000001FF89A57470)CATDlgSliderDragNotification -> CATCommandSelector,file=AbendTrace_u.croce_d214_h09m57_0.txt,stack=CATStackTrace::GetTraceInternal/CATStackTrace::DirectTrace/CATSysForceGMD/CATLogError/CATSysCheckLogEnv/CATError::Throw/CATSigHandler::UnexpectedHandler/UnhandledExceptionFilter/RtlCopyMemory/
app=3DXMLPlayer,level=Unofficial Packaging Version,build_no=11-07-2017.20.00,usr=u.croce,host=PC-UMBERTOC,sys=Windows 10 10.0,time=2023/08/02 09:57:54,duration=0:0:5,status=abend
app=3DXMLPlayer,level=Unofficial Packaging Version,build_no=11-07-2017.20.00,usr=u.croce,host=PC-UMBERTOC,sys=Windows 10 10.0,time=2023/08/02 09:58:12,duration=0:0:6,first_error,err=Memory access violation,?currentDoc[1]=?currentWs/Wb[1]=?cmdName[1]=Action Bar Customization(ID=AfrActionBarCustomizationHdr)?cmdClass[1]=AfrActionBarCustomizationCmd?cmdModul[1]=CATAfrImmersive?cmdState[1]=CREATION_FAILED,last_tr=VScrollbar -> CATDlgSliderDragNotification,last_evt=(000002390DBA0550)CATDlgSliderDragNotification -> CATCommandSelector,file=AbendTrace_u.croce_d214_h09m58_0.txt,stack=CATStackTrace::GetTraceInternal/CATStackTrace::DirectTrace/CATSysForceGMD/CATLogError/CATSysCheckLogEnv/CATError::Throw/CATSigHandler::UnexpectedHandler/UnhandledExceptionFilter/RtlCopyMemory/
app=3DXMLPlayer,level=Unofficial Packaging Version,build_no=11-07-2017.20.00,usr=u.croce,host=PC-UMBERTOC,sys=Windows 10 10.0,time=2023/08/02 09:58:12,duration=0:0:6,status=abend
app=3DXMLPlayer,level=Unofficial Packaging Version,build_no=11-07-2017.20.00,usr=u.croce,host=PC-UMBERTOC,sys=Windows 10 10.0,time=2023/08/02 09:58:33,duration=0:0:4,first_error,err=Memory access violation,?currentDoc[1]=?currentWs/Wb[1]=?cmdName[1]=Action Bar Customization(ID=AfrActionBarCustomizationHdr)?cmdClass[1]=AfrActionBarCustomizationCmd?cmdModul[1]=CATAfrImmersive?cmdState[1]=CREATION_FAILED,last_tr=VScrollbar -> CATDlgSliderDragNotification,last_evt=(000001F2E65A33D0)CATDlgSliderDragNotification -> CATCommandSelector,file=AbendTrace_u.croce_d214_h09m58_0.txt,stack=CATStackTrace::GetTraceInternal/CATStackTrace::DirectTrace/CATSysForceGMD/CATLogError/CATSysCheckLogEnv/CATError::Throw/CATSigHandler::UnexpectedHandler/UnhandledExceptionFilter/RtlCopyMemory/
app=3DXMLPlayer,level=Unofficial Packaging Version,build_no=11-07-2017.20.00,usr=u.croce,host=PC-UMBERTOC,sys=Windows 10 10.0,time=2023/08/02 09:58:33,duration=0:0:4,status=abend
Can anyone help me to solve the problem?
Thanks
Matteo