Summary

3DX 22x FD06 Graphics Meltdowns are currently unreproducible and have different triggers that cause the failure.

Background

System Info

Issue

Several users across our business frequently experience an issue where the graphics of 3DX become unusable. See the example screenshots below. This only affects the 3DX application on their workstations. This issue is also not something we have been able to reproduce.

First started

When we upgraded from 2017x to 2022x

Client Hardware

Lenovo P360 – i9-12900K / 128GB RAM / RTX A4500 Nvidia Graphics Cards

Lenovo P360 – i9-10900K / 64GB RAM / RTX A4000 Nvidia Graphics Cards

Examples

Examples below of what the users see.

Troubleshooting

As part of our troubleshooting, we have performed the following on the hardware.

• Firmware and Bios Updates.
• Graphics Driver – Tried Various drivers.
• Re-installation of 3DX.
• Clearing C:\CATIA-CACHE\
• Clearing %appdata%\dassaultsystemes and %localappdata%\dassaultsystemes

Reports from our designers suggest that this may only happen when specific data is loaded into their sessions. However, this has not been reproducible.

Assessment

As this issue is unreproducible at this stage, we cannot raise an SR with DS.

Has anyone else experienced this, and if so, have you reproduced it or fixed the issue?

Recommendations

N/A