There can be times when a user can try to sign on to Foundation and they will see an error stating that the page can not be found. This can be caused when the Foundation services are not currently on. This can be checked by searching for "services" in the Windows start menu. Open the services window to check if the Foundation services are on. If they are not then try to restart Foundation and try to access the webpage. If the webpage fails again, check to see if the Foundation service turned itself off.

If the services failed, now is a good time to check the start up logs. This can be found under the Foundation Folder which is usually "C:\Program Files\BIOVIA\Foundation\logs". Once in this folder the user wants to look for "bhub-stderr.log". This file will contain any errors when the foundation services are started.

An example of an error that you can see is:

"Dec 04, 2020 11:40:03 AM org.apache.tomcat.jdbc.pool.ConnectionPool init

SEVERE: Unable to create initial connections of pool.

java.sql.SQLException: ORA-28001: the password has expired"

This error states the application fails to start because the Hub Schema password has expired. In order to resolve this the password needs to be updated.

There are other errors that a user might see in this log, but this file can enable allow them to identify the issue.