Sometimes the SSL certificates can expire and can cause issues when trying to access Hub. Thankfully there this can fix outside of the hub application.

To do this an admin must locate the tomcat.properties file in the Foundation folder. This the same folder that is created when installing Foundation Hub (usually found under \Program Files\BIOVIA\Foundation\conf). Once the file has been found open it in a notepad file. Then locate the following fields:

keystore.password=
& 
keystore.path=

For the password field replace the value with the unencrypted password and the the path field to the path to the new keystore. The path in this field must use double backslashes for each folder level. So a keystore located in the documents folder on a C drive would look like this:

C\:\\Documents\\keystore

After these two fields are updated open Hub and go to the Hub Configurations page. Got to the keystore settings and make the same changes. Finally restart the services and the SSL certificates should be restored.